Mattress Giant Reviews | mattressgiant.com @ PissedConsumer

Anonymous

Guest-283655

Chantilly, Virginia

Mattress Giant Return Policy A Scam

Jul 19, 2012

I purchased a Kingsdown Kritsten mattress from the Mattress Giant in Mansfield MA and was assured repeatedly that I had 21 days to return the set if I wasn't satisfied. I wasn't. This mattress has zero support. I'm a side sleeper and was scammed by the salesman into believing this was the mattress for me. I did much dickering to get this mattress down in price. Paid cash, bought on the spot, purchased mattress cover, pillows, etc. When I went in to voice my dissatisfaction, I was informed that I had to take something from their inventory. Nothing they had was anything I wanted and I was told I was basically SOL. I was forced to replace my $2499.00 list price set with a $1899.00 list set, because I bought the Kingsdown "on sale". I didn't buy it on sale! To add insult to injury I had to pay $199.00 to have the exchange. I will never shop at a Mattress Giant, Sleepy's, or any mattress store owned by the company these two are, along with several others.

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Elaine K Tgk

Mount Laurel, New Jersey

Mattress Giant

Jul 05, 2012

Where do I start bought a Kings Down Mattress set about 3 years ago The mattress started staging in the middle called about the warranty only to find out I need my original receipt which of course I can not find I was told to contact the store and obtain a copy of it at which time the chain has been bought by sleepy"s and they do not have any of the records and can get no one to even try to help me get a copy what a rip off will never by from theses stores again No records of purchases who runs a business like this

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Loss:

$2500

2 comments

Guest-1126638

Mar 13, 2016

Keep your receipts its your fault not theirs

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janice h Vrh

New Bedford, Massachusetts

Mattress giant, dartmouth massachusetts

May 15, 2012

i purchased a TOP OF THE LINE SERTA GEL FIRM MATTRESS WITH A MOTORIZED BASE. i walked into the store with a close friend early evening, no one around but Bob, the Salesman, and the District Manager....first thing I asked was....do you have strong knowledge and experience in mattress sales to people with back backs....he chuckled and said he'd been selling for 9 years. He brought me over to the Serta Gel's on display ....one for $3,074 and the other $400 more....he emphasized the 25 year warranty and that i'd have no problem exchanging or returning the item within 90 days of purchase. So I chose the firm Gel and paid a total including that flimsy mattress cover $3,300+ on my master card. It was delivered two days later; I was pleased with the appearance of the set; however, after two miserable nights tossing and turning, I called back and Bob answered and I went over the issues of not only was my back and hips killing me, but the gel was suppose to neutralize the heat from my body to cool me down....that was happening either. He said two days wasn't enough time to determine if it was suitable...i said it was and i wasn't comfortable sleeping on it and wanted to exchange it for the softer mattress. I called him around 930 a.m. and he never returned my call. He said "ah, I have to speak with the district manager about an exchange"....that same night, i got him on the phone, he said he was trying to get a $199 service fee waived by the district manager, that was what he was waiting on....then he talked about another delivery fee and the extra money to purchase another mattresss.....not once during my first visit did Bob ever make disclosures about "costs associated with returns" he said it was no problem to exchange. Today, ive been waiting for a call and again, no return call. my next step is better business bureau and other agencies to submit my complaint as well as a call to master card.

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Loss:

$3300

3 comments

Guest-525323

Aug 07, 2012

Its a very misleading sales team....caveat emptor....no store regardless of a receipt or not, should cause undue stress upon a consumer.....have people forgotten about good public relations when doing business?

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Anonymous

Guest-280037

Peachtree City, Georgia

New Mattress Good for 30 Days - No Help

Jul 01, 2012

I went into the store and the new manager sold me on a discontinued Sealy memory foam bed. After checking inventory, found that the last one in the area was his floor model. My previous bed was a Sealy from Sam s so I had no reservations about the unit. After 4 weeks, I contacted the store manager and told him the the bed was sinking in the center and was becoming uncomfortable to sleep in. He told me that since I did not buy his expensive mattress cover ($125.00) that my excessive sweating destroyed it and he could do nothing. I explained that the mattress was not the problem, the box spring was sagging; firm on the edges soft in the middle. He looked at me and said that since I purchased the floor model, I was stuck and that I should have purchased a unit from the warehouse. I asked if the unit was damaged, he would not answer yes or no. A unit with a 10 year warranty, even a floor model should last longer than a month. I am a big guy but not bariatric (285lb); I should have gotten minimum 5 years, or 10 like my last cheaper Sealy. BUYER BEWARE WITH THIS STORE.

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Loss:

$550

1 comment

Guest-539579

Sep 08, 2012

Should have bought a Verlo from Verlo Mattress Factory in Peachtree City!

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Deborah C Fxv

Natick, Massachusetts

I bought from Mattress Giant and got scammed !

May 30, 2012

I bought a highend Queen mattress and box spring from them back in March! The sides started to fold and the middle started to sink in! When we called we got the run around for a month! Finally, someone came out to look at the mattress! An inspector! After two weeks we had to contact them again only to be told that our all wooden bed frame was not sufficient for this queen mattress! That it needed a center support! At no time were we ever told, or have I ever heard that a queen size mattress needing a center support! A king size! Yes! NOT a queen! Now we will sue Mattress giant for there incredible negligence for not honoring there warranty! They wanted us to pay $600 toward a new mattress ! Not likely! We brought this to there attention within the 90 day time period.

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Anonymous

Guest-270898

Tampa, Florida

No body did nothing

May 08, 2012

got a mattress and can not sleep on it would like to trade for a nother one a king size I got a queen was on sale 1500.00 can you help me the queen hurts my back.you can call me at 941-729 **** my name is Wendy Hazelbaker the store closed up merge with a nother store in Palmtto Fla. store.help me please .the bed is still in good condetion just got it saterday april 28th 2012.is one of them gel beds .Kennys back hert to just cant sleep on it it is just to hard

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Loss:

$1600

Dayvion Ivu

Goffstown, New Hampshire

Matress giant

Apr 03, 2012

i purchase a tempur pedic ergo king adjustable dual from mattress giant in Salem new Hampshire ,they where advertising that they were going out of business they lye .any way i have lower back problem.this dame mattress is making me twist and turn every night i cannot sleep.i hate this f.......mattress. the sales rep was very friendly, until he sold me the mattress,he even gave me his cellphone number once they got what they want it, its like forget about it,all they want it was to clear off their old inventory they.i felt for that,what can i do.i purchase it in January of this year.this mattress sucks....please help me.$4,500.00 dollars down the drain.......

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Loss:

$4

2 comments

Guest-1396483

Nov 26, 2017

Typical mattress giant...worked there for years....big scammers. ..lol...thought you bought a new mattress. ...guess again....at one point 50% had been in someone else's home...dont even get me started on the fabric protection...lol...

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Anonymous

Guest-267271

Annapolis, Maryland

This Company is a ripoff!!!!!!!!!

Apr 16, 2012

I purchased a mattress from Mattress Giants not even 6 months ago. The mattress is sinking in on both side, I called in the warranty people they sent someone to the house to check the mattress. I got a letter back from the company with a credit for a new mattress however it does not include the box spring. If you buy a new mattress you also have to purchase the box spring or you warranty will not be valid because you have a mattress from one company and the box spring from another. Doesn't make sense to me so now I have to buy the box spring and pay for it to be delivered. Why should I have to pay AGAIN for delivery on a product that your company is replacing.

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3 comments

Guest-722789

Sep 28, 2013

DO NOT BUY A BED THAT YOU CANNOT FLIP OVER! 2 years ago I bought a Simmons River View Firm king size bed from Mattress Giant for $1,800.

It was so hard at first I was going to return it but, then it seemed to get better and before I knew it the return period was over. Now the bed is sagging so bad, I feel like i'm in a water bed. No support whats so ever.

My back is killing me every morning and I now have to buy a new bed. :cry

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Anonymous

Guest-255940

Tampa, Florida

Mattress Giant & Simmons

Feb 18, 2012

I purchased a plush bed from your Clearwater Florida Store on 12/5/11. sales person was Pam. I paid $175 to do an exchange to an eagleville firm bed which was delivered on 12/22/11. The new bed delivered had a defective seam & the foam was showing through, also the foundation was slanted on one side. Another bed was delivered on 1/13/12, this time there was *** in the bottom seam of the mattress & the new foundation was slanted worse than the previous. This time Pam spoke to the warehouse manager who was to inspect the set to make sure it was perfect, not only was the set delivered on 1/30/12 defective, they sent me a plush instead of a firm, the one delivery guy laughed when I told him it should have been inspected by the warehouse manager. Another set was delivered on 2/8/12, this mattress has defective stitching along the top seam causing overlapping & a loose top, again the foundation was severely slanted. I called Pam at the Clearwater store & asked her if they could just send someone out to fix the seam hole & I would be happy, Pam spoke to Simmons and they said that they would not send out a repair person & I should order another bed. Pam spoke to a Simmons Rep on 2/6/12 & he promised to custom make a bet set for me & he would oversee that it was done correctly. On 2/18/12 I called Pam & found out that her regional manager said that there was no way that Simmons was going to make me a bed, Pam said: (I Quote) My regional manager said that we can send you 1 more set & if you don't like it we will refund your money. I told Pam that this was not an option, I will not take a $175 lost plus not have a bed. Another bed is being delivered on Monday 1/20/12 but after what I have gone through I do not expect anything but another defective bed. This situation was handled very poorly by Mattress Giant. I purchased a bed from Mattress Giant & expected to receive a bed in new condition, not defective with slanted sides, holes in the seams & greasy finger prints from the delivery men. Mattress Giant has provided me with nothing but poor customer service since 12/5/11. The sales people Pam & Dewayne have been extremely understanding & they have done their best to correct this problem but I still have a defective bed & the upper management does not seem to care one bit about customer service. My Guest Number is MACKG68691. I expect Mattress giant to make this right, all I ask for is a quality bed like the one I looked at on the sales floor.

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3 comments

Guest-580134

Dec 09, 2012

:eek It's been almost 10 months since I received my mattress from Simmons. I would not recommend Simmons Mattresses to anyone.

This is the most uncomfortable bed that I have ever slept on.

The sales people are trained very well to tell you anything to make a sale, that's all Mattress Giant/Firm cares about. I am sure that by next year I will be purchasing another brand bed.

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Anonymous

Guest-266550

Jacksonville, Florida

Mattress Giant

Apr 12, 2012

I bought a mattress and a mattress cover. I did not like the quality of the mattress cover so I refused shipment. I waited a week for a refund. No refund. I called the store to discuss the mattress cover refund. The salesperson said, "I'm just a salesperson. It takes a manager to do a refund." He told me to call back on the weekend. That's incredible. He cannot do a refund. In this age of technology a salesperson cannot refund a mattress pad?? So I am to assume that if the manager goes on vacation all refunds are on hold until he or she returns? WTF? That's sucky service from a big company.

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Loss:

$112

1 comment

Guest-465346

Apr 13, 2012

Hello, Sorry to hear about your experience. Can you please e-mail the store you purchased your cover from, as well as your contact information, to esteinfeld [at] moroch.com?

I'd like to try to help. Thanks!

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rebelarnp M

Jacksonville, Florida

Wrong size, wrong brand mattress delivered.

Dec 25, 2011

I paid for a queen-size mattress at the Fernandina Beach, FL Mattress Giant store on 12/22/11. I agreed to delivery on 12/24. Then the salesman said it could be delivered on 12/23. I said okay. On 12/23 two deliverymen took my old mattress out and brought a new one to the 2nd floor. They asked if I was aware that the bed was queen-size and the new mattress was a double. We compared the my receipt with their delivery papers. My info was correct; theirs was for a different brand and size. They called their office, I called the store. All agreed that there had been a computer error. The salesperson said he must have pushed the wrong key. I told the salesman that it was imperative that I have the correct mattress by 12/24. I spoke to another salesperson (senior position). She informed me that no more deliveries would be made in my area until 12/28. I told her that was not acceptable. She told me that I could pick the mattress up myself at the warehouse before noon on 12/24. I drove ten miles to borrow a truck and another 38 miles to the warehouse, where I was told that I couldn't have the mattress I paid for until I returned the other (wrong) mattress. I called the store and asked to have the double mattress picked up when possible (still in the plastic wrapper). The salesperson was extremely rude when she told me she would not release the product I had paid for. sawm I am 70 years old, live alone and have terminal cancer. There is no way I can get a mattress down two flights of stairs and into a truck (if I had a truck). I have driven 96 miles for nothing. My son and his bride are arriving today and I have a double mattress on a queen frame. Rebecca M.

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3 comments

Guest-445685

Mar 09, 2012

I love mattress giant they are the best!!!!! stop lying guys!!!!

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Jaxorbetter

Jacksonville, Florida

Mattress Giant in Jacksonville is Horrible

Jul 27, 2011

My wife and I purchased two box springs and two queen size mattresses on Sunday July 17th at the Jacksonville store on San Jose Blvd (zip code 32223). The sales associate initially told us the beds would arrive at the store three days later on Wednesday July 20th. The very next day the sales associate called to inform us the beds were on back-order but that we could plan on picking them up in one week on Wednesday July 27th. The back-order was not a problem. We did not have an issue waiting an additional week to pick up our order. I called the San Jose Blvd store today (7/27) to verify the beds had arrived. Our sales associate was not working but the assistant manager told me that the beds had not been delivered to the store. Not only had our beds not been delivered but he said "the beds had never been ordered"! I was stunned. Additionally he stated that he could have the beds in the store by Friday if we ordered them today. He didn't explain why I needed to order additional beds when I had already ordered and paid for two beds a week and a half ago. I would like to know: 1) Is it company policy to take money from customers and never order the product? 2) When did the sales team plan to contact us to let us know the products did not arrive at the store on the revised, agreed upon delivery date? Had I not initiated the phone call myself we would have been in for a big surprise when we arrived to pick up our beds at the store this evening Mattress Giant must be very proud of the gold medal customer service their sales force exhibits. I'll bet every single one of their associates is required to attend a grueling 15 minute customer service training program before they are allowed to interact with live people. I look forward to sharing our wonderful experience at this store with all of our neighbors. Our house is a mere half mile from the store. The referral business we generate will send sales through the roof! PS...If Mattress Giant is not going to place and fill our order, is it too much for me to ask for my money back so that I could purchase the product from another vendor?

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4 comments

Guest-363926

Oct 25, 2011

I purchase a Magnificent king size mattress 3 years ago. I also purchase the warranty.

The mattress sinks in the middle. This happened around the second year. We called Mattress Giant and told them the problem as this was a particular concern we had prior to purchasing the mattress. We specifically ask the sales person about this problem and they say it shouldn't happen and if it did we should not worry about anything because it will be replaced.

We told him all our problems with previous mattress and he directed us to the Magnificent (one of the higher priced mattress) and we knew if it mean spending more money for a quality mattress and the fact that our sleep is price, we went ahead and purchased it. This mattress was worth around $5000-****, so I was adamant about warranty. Well anyway, 2.5 years later I finally got around to calling because they mattress was causing both my husband and I back pains and lack of sleep.I called to have my mattress fixed or repair. The lady told me don't bet on it being replace.

She was very nasty and spoke to me as if the mattress was free. I was very upset to say the least. After about a month I finally recieved a kit to test the mattress ( not sure how this works) but unfortunately husband and I had to move as he works for military. I finally am settled down here in San Antonio, TX and plan on calling them to replace or get me a better mattress.

I am so tired of us consumers be taken advantage of. When we were initally in the market for a new mattress they promised us the moon and the stars and told us not to worry. We purchased the best mattress and warranty. I already have the # to Better Business Beaureau to Michael Glazer( CEO) and I have a # for a lawyer.

I am tired of this. It is just not right!!!!!!!!!!

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Anonymous

Guest-225741

Ocala, Florida

Mattress Giant Doesn't Honor Warranties, Salespeople are dishonest, they win & you lose, big time!

Sep 06, 2011

I thought I was getting a great deal on a very expensive bed. The mattress is extremely poor quality even though it is a well known national brand. I just found out that beds are made for retailers and the retailer matters more than the brand on the tag. The sales manager was a true scam artist and I was scammed. He gave me a great song and dance about the mattress in the storeroom that I didn't have to wait to have ordered, a better discount on that one. I was basically ticked into buying an inferior product. If I had wanted a thrift store deal I would have gone to a discount store. I thought I was dealing with first quality merchandise. Mattress Giant does not care about its customers. Once they have your money, you are then stuck with an inferior product. Wish I had read the internet boards before shopping there.

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3 comments

Guest-394130

Dec 19, 2011

BUYER BEWARE!! Mattress Giant DOES NOT HONOR EXCHANGE POLICY!

Worst of all, nobody at their company cares. They are literally ***-bags from the floor salesman all the way up to their corporate offices. Recently I purchased a $2500 TempurPedic mattress and was assured by the salesman (aka *** artist) that they would stand behind product.

This is simply a lie to separate you from your hard earned $$$!! They are outright hustlers, stay away at all cost, it's just not worth the risk.

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Honora Jcz

Stone Mountain, Georgia

The employees get ripped off.

Apr 11, 2011

The bottom line is, as a former employee of the company, you could ask 100 employees and get the same answer. Mattress Giant is an inside ponzi scheme taking from their employees. It is no wonder the salespeople stink and they can't keep good employees. They are continually stealing from their employees and doubling the price for customers. All the employees of substance and quality have left and they are stuck with unhappy disgruntled employees. You wonder why you had a bad experience? I think I have summed it up for you. An unhappy employee does not have concern for you, we are continually chasing our money not yours!

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11 comments

Guest-511334

Jul 12, 2012

I loved working for MG until it was purchased by Sleepys. Our managers were amazing and our district was very close.

Almost like family. Then Sleepys took over. Nothing but liars and cheats. The management is abysmal and the merchandise is overpriced.

They play favorites regardless of sales ability. Anyone who dares question them is bullied or worse. Its disgusting the way people are treated there.

They say what goes around comes around..we can only hope! Rumor is all MG stores in the East will be converted to Sleepys by the end of this summer.

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Guest-403808

Jan 05, 2012

This company is certianly amazing they are continually finding ways not to pay their employees now there is a set price for a mattress protector of it doesnt meet the minimum required price on the ticket they take the whole commission. Mind you the cost on a king mattress protector is 25 bucks if it not keyed in at 89.99 they void and the employee get no commission they keep it all.

Furthermore, on high priced tickets they are charging finance fees on tickets that are not financed. If the employee does not catch it they keep the money. I have never seen a company that treats their sales people worse. I guess they dont care as long as they get their 150,000 a year for doing nothing.

No advertising, no backroom stock, and employess in fear for their job if they do not get an email address under the lie it is for warranty information, instead it is used for future sales emails. They need to fire everyone from vorporate and start over get people in there that have actually worked in the industry most of all the sales people make the money for the company and they need to stop biting the hand that feeds them. The Corporate relations with the sales people is nothing more than toxic. The only hope is someone buys it from these crooks and runs it right.

However, it will be a tuff sale because of tricky accounting practices. They are showing profit by cutting pay and advertising and inventory.

Mattress Giant is nothing more than the Enron of the Mattress industry. I bet the lawyers in Atlanta who are suing Mattress Giant would love to hear about the *** we have to put up with in Texas.

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LuckyGoal

East Brunswick, New Jersey

Terrible Customer Service by MattressGiant

May 26, 2011

I purchased a double sized mattress and matching box spring from MattressGiant for a residential shore home. The mattress has been used MAYBE 10 times over the course of 2 1/2 years. Lately, my mother-in-law complained that when sleeping on the mattress, you sink down in the middle of the bed. I had my husband lay down and it did the same thing. He likened it to being like a "turtle on its back". He had a hard time getting out of the bed. I submitted my claim and pictures to MattressGiant and they denied my claim based on the fact that the "impression" of the mattress is less than the 1 1/2 inches that the warranty allows when measuring the mattress with no one actually sitting or lying on the bed. I submitted photos of my husband just sitting on the side of the bed and the measurement was over a 3 inch impression. Bottom line, the mattress is defective and I spend a lot of money with this company. I furnished 4+ bedrooms with new bedding from this company and spend thousands of dollars. I will NEVER purchase from them again nor will I ever purchase another Sealy mattress. As I said to their Customer Care, word-of-mouth can be a very powerful marketing tool....pass this along and prove me right!

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3 comments

Guest-479265

May 11, 2012

What did you expect from a cheap mattress?

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Mattress Giant

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Unexceptable mattress/ company

Mattress Giant Return Policy A Scam

Mattress Giant

Mattress giant, dartmouth massachusetts

New Mattress Good for 30 Days - No Help

I bought from Mattress Giant and got scammed !

No body did nothing

Matress giant

This Company is a ripoff!!!!!!!!!

Mattress Giant & Simmons

Mattress Giant

Wrong size, wrong brand mattress delivered.

Mattress Giant in Jacksonville is Horrible

Mattress Giant Doesn't Honor Warranties, Salespeople are dishonest, they win & you lose, big time!

The employees get ripped off.

Terrible Customer Service by MattressGiant

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