Mattress Giant
Reviews and Complaints
www.mattressgiant.com
Is this your business?
Anonymous
Orlando, Florida
Stay away from Mattress Giant in Altamonte Springs, FL!
Called the store in Altamonte Springs,FL to inquire about delivery and price-matching. The man who answered was so rude! Said he wouldn't match anything unless he felt justified to do so. Then, he proceeded to talk to me as if he was trying to explain something to a 5-year-old!. Mind you,I am not ***--I was only asking a few simple questions. He said delivery costs $69.99 and that other stores charge much less because they have defective mattresses (uh,they sell the same brands/styles!). I ended up hanging up on him because he made me feel like I was bothering him with my questions. I am so
1 comment
jennifer.tringale
Boston, Massachusetts
Mattress Giant is the absolute WORST
Absolutely the WORST company I have ever dealt with. I am not the complaining-type of consumer by any means- this is my first time I have even tried to give a bad review about anything. I feel it is absolutely necessary for me to speak up now, as I have been screwed for such a hefty sum. I bought the most expensive mattress/ set that this company offered- less than 1 year ago. I have been riddled with back and hip problems for years, getting therapy and everything. As a result, I thought buying a very expensive mattress would help me sleep at least PART of the night (without waking in pain). The mattress I bought was the 'Collamore Europlush' and it cost me over $3500. The snake- oil salesman assured me it was the single best seller the company had. He also assured me it was such a 'quality' product, and that they offer a 20 year warranty (as opposed to 10- which is what most mattress carry). When I asked him why I should buy from his store rather than go right next door to Jordan's (or any other company) he assured me it was the 'quality of thier customer service that sets them apart'. Absolutely a lie, as I would soon find out. I thought the original price of $4200 was just a bit pricey, and simply asked if he had a deal to throw in a free pillow or seomthing.... At that point he offered immediately to give us the frame and bedsprings free- savings of over $1000 cash, PLUS gave us free pillows and a mattress pad. Obviously anyone who pays sticker price here is a total sucker, as they have these built in discounts/ scams that seem just plain fraudulent. I was hardly expecting (much less asking) for such a huge price reduction. I think it shows how dishonest this company is- right from the start. Anyway, they delivered the set on time as promised. The delivery company, in and of itself, is deserving of thier own complaint. I was absolutely frightened- to say the least- by the what showed up. The total process took well over an hour, which probably could have been done in 20 minutes by a legitimate moving company. (They also broke a piece of moulding off my antique bannister) After only 1 night sleeping on this bed, my wife and I noticed a sag. It was not even slight- it honestly felt as though a 700- pound person had slept in the middle of this bed for 10 years, and THEN we received it. We called to complain, and after 3 miserable weeks returned this mattress. The slick salesman convinced us it was but a fluke, and that another mattress would surely be correct. He also insisted we could return the mattresses (under warranty) as many times as needed, and still NOT affect our '90- day comfort exchange'. We received a new mattress roughly 1 month after the first was delivered. Came on time, with an equally lousy experience. After another terrifying hour+ of smashing around my house, the new mattress was in place. This one was noticeably more straight than the first. After about 1 blissful week, ONE side of this mattress was sagging- noticeably. We thought it was our imagination, and tried ignoring it, but it only became more pronounced. Mattress Giant would not take this mattress back. They offer only one way to prove the mattress is sagging, and because it is only one side that is flawed, we fail the test. Somehow WE are not right here in our suffering, and the Giant will not acknowledge that we have yet another defective Mattress. This obviously means we are lying about our discomfort, and are somehow trying to affect thier ability to turn a profit. We tried to complain again, and one week before our '90- day comfort exchange' period was up, we planned to return the mattress for a different one (yet another scam in and of itself: this company messes with the invoice so that the actual discount is not free springs and frame, but a discounted mattress- which means to swap this mattress for another one would entail us paying a LOT more cash- for a less expensive bed!!) When I called the store to inform them I wanted to just get another bed, (since this was obviously NOT a fluke, as promised, but a legitimate DEFECT), they told us we were 'NOT ALLOWED TO RETURN THE MATTRESS FOR A COMFORT ISSUE, SINCE WE ALREADY RETURNED IT FOR A WARRANTY ISSUE... Meaning the original salesman lied to us- surprise!! As a result, my wife and I paid over $3500 to sleep in a bed which requires we swap sides every night, so that the same person doesn't suffer regularly.It seems absolutely impossible that I would go to a store, buy the most expensive mattress they have, and be stuck suffering with a defect. I have even tried selling the mattress- under the assumption that it was NOT defective (as Mattress Giant insists), and was actually YELLED at by a potential buyer for trying to sell HIM a defective item!! The bottom line is this: buying from this company is at your own risk- at best. If you are fortunate to get through the pricing scam, without paying the 'sucker-price', and don't have anything bad happen by the delivery 'service', you can expect that Mattress Giant will absolutely lie and do everything in thier power to NOT make good on thier promises or policies. (and good luck calling thier 'customer service' hotline... they answer 'hello', and then give you a scary attitude while providing no help... I was convinced the 800- number leads to a jailcell someplace...) I wasted $3500+ on a bed that is SO obviously defective that my wife and I are forced to ALTERNATE SIDES nightly just to minimize each others' suffering. (with my existing back and hip problems so bad, when it is my turn to be on the DEFECTIVE side, I end up on the couch within an hour or two)
Loss:
$3500
2 comments
paula s Baj
Goddard, Kansas
This company sold a king size mattress
My parent bought a king size mattress at st peters,mo from mattress gaint it has a hump in the middle andbody impressions on it and its not a year old yet she has called this company and a woman came out and look at the mattress and sent her a letter saying this was normal its not a year old everyone stay away from mattress gaint they dont back up there warrenty and there rude please go anywhere else but here they got screwed and there still paying on it a matress that cost that much this company need to close its doors beware dont go to mattress gaint anywhere, and not in ST peters, MO Brenda Phillips
Loss:
$1200
2 comments
Anonymous
Houston, Texas
Mattress Giant
I purchased a mattress ad box spring from Mattress Giant in League City Tx, the biggest mistake of my life the mattress and box spring I ordered from the store was delivered to my house the mattress was right box spring was wrong called the store spoke to the manger James argued with me that the box spring was correct told me not to raise my voice at him finial I got ahold of the corporat office to get it straighten out after 2 delivery 10.30 at night it was a all day afair for something so simple never again.
Loss:
$2500
4 comments
auxi p
Miami, Florida
Horrible salespersons from Matress Giant
I was looking for a matress because of my back pain. I went to matress giant to find a matress for my pain and the salesperson pushed me so much I feared to say "NO"! So I bought a matress and he assured me my pain would dissapear. But nothing changed so I went back to exchange it and he was so furious. The price difference was $150.00 less than my first purchase. But I still went back to the store and they put me with an even ruder employee and he told me talk to wellsfargo. I sent them a letter as well no diference nothing was solved. So I lost my money. Never will I return and now I see why the place was deserted (because no one wants rude saleapersons or lose their hard-earned money.)
Loss:
$130
10 comments
XXX
Dallas, Texas
Mattress Giant has struck again
Mattress Giant has struck again. I purchased a mattress from this company about 4 years ago. This mattress warranty will replace my mattress but mattress giant is asking for another delivery fee and the quality of service I am recieving is funk! I hae left messages for the VP to call me, his assistant to call me - the store manager is rude and could careless about the consumer. I was promised a mattress delived today but infact the warehouse did not know this. I called the manager back to discuss this matter when he stated "I could talk to someone else he could careless" I will never deal with this company again. I would advise everyone to stay away from the staff and the store.
Loss:
$1600
22 comments
Duan Owk
Pasadena, Texas
Mattress Firm--League City location (near Houston)
Horrible. I shopped at Mattress Giant ten years ago, and my experience was not great. I got a mattress that was extremely overpriced and of poor quality. So this time I decided to go to Mattress Firm (for two mattress sets this time) instead after doing MUCH research on chains, types of mattresses, etc. You name it, I looked in to it. I went to two Mattress Firm locations, and both salespeople insisted that I try a mattress that I knew was not going to help my back. So I decided to try another Mattress Firm location, and my experience started off pleasant enough. I was showed what I needed, so I made my decision and purchased what I needed. The problem was the competency of the associates. Here's the rundown: the wrong model on the first mattress was ordered/delivered; the wrong size was ordered on the second mattress; I was told that the one exchange that they allow would be for the size of the second mattress even though it was not my mistake; there was not a full bed frame in stock at that store, so they would not be able to bring me the full frame that the new mattress required--the manager told me to go to another store (while I was supposed to be at home waiting for the delivery!) and get the correct size frame MYSELF; I had to buy another one of their supposed "protective" cover for the new mattress size even though the wrong size mattress was ordered; I had to contact the regional manager for a solution even though the associate I talked to on the phone who was trying to coordinate all of this for me asked me not to contact the regional manager before I contacted the store manager so that I wouldn't get the store manager "in trouble." There is so much more I could write, but I think you get the jist. Two mattress sets that were scheduled to be delivered on the same day ended up taking three deliveries to get completed. I will not return to any Mattress Firm store. Pretty sad because I do like the mattresses we bought, but it was not worth the hassle it took to get what I wanted. The company needs to research improved customer service techniques and implement them if they expect to start receiving positive feedback from its customers.
4 comments
Don F Mwo
Philadelphia, Pennsylvania
Mattress giant and spring air s@#$!
Bought a new mattress set didn't even last 2 months! I noticed the center of bed felt like it was getting a bit of a divit, it was the box spring broke in 3 places! No i am not a large person nore did i jump or abuse in any way! Neather mattress giant nore spring air has made good on my box spring. I can not begin to tell how bad the service has been between both companies!Every one has been very rude and causing me tons of stress. I now have to go out and buy another bed set because they 150.00 for another junky box spring and i do not want the mattress knowing how i was treated [bad feelings] Back to Bassett the bed i had before lasted almost 20 years not 2 months. Beware of Mattress Giant and Spring Air!!!!!
Loss:
$900
1 comment
Anonymous
Philadelphia, Pennsylvania
Mattress giant and spring air s!@#!
Bought a new mattress and boxsring didn't have it 2 months and center of bed was slowly sinking until the boxspring broke in 3 places![No we are not over weight]The manager at mattress giant can not be any ruder along with all the people i have dealt with on the phone with spring air. If you like a lot of stress and like to waste money shop at mattress giant and buy yourself a spring air bed.They want to charge me another 150.00 for a box spring under there warranty!This is a joke!I had a bassett bed set that lasted almost 20 years! Why didn't i stay with them?????
Loss:
$890
2 comments
tracesart A
Tampa, Florida
Mattress Giant SpringAir Mattress: Brand New Defective Mattress
First, Mattress Giant won't take this mattress back with tags and mattress pad cover on it, as their policy supposedly states..even though it is uncomfortable and I expressed this to the store manager. Instead, he supposedly put in a warranty claim to SpringAir and said within 10 days I'd receive a packet to fill out. Haven't seen it or heard a word. I bought a BRAND NEW luxury Spring Air mattress that sags in the middle. sigh... I am not getting any satisfaction from Mattress Giant, or Spring Air - This is totally unacceptable service and I am appalled with my purchase and would never reccomend either one to anybody. tracesart@***.com
Loss:
$800
3 comments
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Hello,
I work on behalf of Mattress Giant, and I apologize for your troubles. Can you please e-mail me (esteinfeld@***.com) the exact location you called, as well as any additional details you'd like to share?
Thanks!
Elaine